Terms of Service

Last Updated: October 12, 2025

1. Acceptance of Terms

By accessing or using Opineeo ("the Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Opineeo is a survey and feedback collection platform that enables businesses to gather user insights through customizable surveys. Our Service includes:

• Survey creation and customization tools
• Multiple survey display types (inline, popup, sticky, banner)
• Analytics and reporting features
• API access and integrations
• Customer support

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using Opineeo, you represent and warrant that you meet these requirements.

4. Account Registration

4.1 Account Creation

To access certain features, you must create an account by providing:

• Valid email address
• Secure password
• Business or personal information as required

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

4.3 Account Accuracy

You agree to provide accurate, current, and complete information and to update such information to maintain its accuracy.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use Opineeo to:

• Create and distribute surveys to your end-users
• Collect and analyze feedback and responses
• Generate reports and insights
• Integrate the Service into your websites or applications

5.2 Prohibited Uses

You agree NOT to:

• Illegal Activities: Use the Service for any unlawful purpose or in violation of any applicable laws
• Harassment: Send unsolicited or unwanted surveys, spam, or harassing content
• Malicious Content: Distribute malware, viruses, or harmful code
• Infringement: Violate intellectual property rights, trademarks, or copyrights
• Data Scraping: Use automated tools to scrape or collect data from the Service
• Reverse Engineering: Attempt to reverse engineer, decompile, or discover the source code
• Impersonation: Impersonate any person or entity or falsely represent your affiliation
• Interference: Interfere with or disrupt the Service or servers
• Unauthorized Access: Attempt to gain unauthorized access to any part of the Service
• Sensitive Data: Collect sensitive personal information (e.g., health data, financial information, personal identifiers) without appropriate safeguards and legal basis

6. User Content and Data

6.1 Your Content

You retain ownership of all content, surveys, and data you submit to the Service ("Your Content"). You grant us a limited license to use, process, and display Your Content solely to provide the Service.

6.2 Content Responsibility

You are solely responsible for:

• The legality, accuracy, and appropriateness of Your Content
• Obtaining necessary consents and permissions from survey respondents
• Compliance with applicable privacy laws and regulations

6.3 Respondent Data

You acknowledge that survey responses belong to you, and you are the data controller. You must:

• Provide clear privacy notices to respondents
• Obtain necessary consents for data collection
• Comply with GDPR, CCPA, and other applicable data protection laws

6.4 Content Removal

We reserve the right to remove or disable access to any content that violates these Terms or applicable laws.

7. Subscription and Pricing

7.1 Plans and Pricing

Opineeo offers various subscription plans with different features and usage limits. Current pricing is available on our website and may be updated with notice.

7.2 Payment Terms

• Billing: Subscriptions are billed in advance on a monthly or annual basis
• Payment Methods: We accept major credit cards and other payment methods as indicated
• Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date
• Failed Payments: We may suspend or terminate your account for failed payments

7.3 Refund Policy

• Monthly Plans: No refunds for partial months
• Annual Plans: Refunds may be provided on a case-by-case basis within 30 days of initial purchase
• Free Trials: No refunds are required for free trial periods

7.4 Plan Changes

You may upgrade or downgrade your plan at any time. Changes take effect immediately, with prorated adjustments.

8. Free Trial and Free Plan

We may offer free trials or a free plan with limited features. We reserve the right to:

• Modify or discontinue free offerings at any time
• Limit features, usage, or access on free plans
• Require credit card information for free trials

9. Intellectual Property

9.1 Ownership

Opineeo and its original content, features, and functionality are owned by us and protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2 Trademarks

Opineeo, our logo, and product names are trademarks. You may not use them without our prior written consent.

9.3 Feedback

If you provide feedback, suggestions, or ideas, you grant us a perpetual, royalty-free license to use and incorporate such feedback without obligation to you.

10. Third-Party Services

Our Service may integrate with third-party services or contain links to external websites. We are not responsible for:

• The content, privacy policies, or practices of third-party services
• Any damages or losses resulting from your use of third-party services

11. Service Availability and Modifications

11.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. Scheduled maintenance may occur with or without notice.

11.2 Modifications

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service
• Update these Terms at any time
• Change pricing with reasonable notice

11.3 Notice of Changes

Material changes to the Terms will be communicated via email or platform notification. Continued use constitutes acceptance of the updated Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your dashboard
• Contacting our support team at contact@opineeo.com

12.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or applicable laws
• Engage in fraudulent activity
• Fail to pay subscription fees
• Misuse or abuse the Service

12.3 Effect of Termination

Upon termination:

• Your right to access the Service immediately ceases
• We may delete Your Content after a reasonable grace period
• You remain liable for any outstanding fees
• Provisions that should survive termination will remain in effect

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Fitness for Purpose: We do not warrant that the Service will meet your specific requirements
• Accuracy: We do not guarantee the accuracy or completeness of any data or analytics
• Availability: We do not guarantee continuous, uninterrupted, or secure access
• Errors: We do not warrant that the Service will be error-free or that defects will be corrected

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPINEEO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages
• Data Loss: Loss of data, revenue, profits, or business opportunities
• Service Interruptions: Damages resulting from service interruptions or errors
• Third-Party Actions: Actions or omissions of third parties

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Opineeo and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your Content and survey data

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us to seek informal resolution.

16.2 Arbitration

Any disputes arising from these Terms or use of the Service shall be resolved through binding arbitration, except where prohibited by law.

16.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

18. Miscellaneous

18.1 Entire Agreement

These Terms constitute the entire agreement between you and Opineeo regarding the Service.

18.2 Severability

If any provision is found to be unenforceable, the remaining provisions will remain in full effect.

18.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

18.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

19. Contact Information

For questions about these Terms, please contact us:

Email: contact@opineeo.com
Support: contact@opineeo.com
Website: https://opineeo.com/#contact

20. Acknowledgment

By using Opineeo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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Thank you for choosing Opineeo!